{"id":9894,"date":"2026-10-13T02:32:42","date_gmt":"2026-10-13T02:32:42","guid":{"rendered":"https:\/\/aecenta.com\/?page_id=9894"},"modified":"2026-10-23T02:32:52","modified_gmt":"2026-10-23T02:32:52","slug":"chinh-sach-doi-tra","status":"publish","type":"page","link":"https:\/\/aecenta.com\/en\/chinh-sach-doi-tra\/","title":{"rendered":"Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 v\u00e0 ho\u00e0n ti\u1ec1n"},"content":{"rendered":"

C\u1eadp nh\u1eadt l\u1ea7n cu\u1ed1i: 13\/10\/2026<\/em><\/p>\n

Aecenta h\u1ed7 tr\u1ee3 \u0111\u1ed5i tr\u1ea3 trong\u00a07 ng\u00e0y<\/strong>\u00a0k\u1ec3 t\u1eeb ng\u00e0y b\u1ea1n nh\u1eadn h\u00e0ng, \u00e1p d\u1ee5ng cho \u0111\u01a1n h\u00e0ng \u0111\u1eb7t tr\u00ean website aecenta.com. \u0110\u01a1n h\u00e0ng tr\u00ean Shopee ho\u1eb7c TikTok Shop \u00e1p d\u1ee5ng ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 c\u1ee7a n\u1ec1n t\u1ea3ng t\u01b0\u01a1ng \u1ee9ng; n\u1ebfu ch\u00ednh s\u00e1ch n\u1ec1n t\u1ea3ng c\u00f3 l\u1ee3i h\u01a1n cho b\u1ea1n, ch\u00ednh s\u00e1ch \u0111\u00f3 \u0111\u01b0\u1ee3c \u01b0u ti\u00ean.<\/p>\n

1. C\u00e1c tr\u01b0\u1eddng h\u1ee3p \u0111\u01b0\u1ee3c \u0111\u1ed5i tr\u1ea3<\/h2>\n

Tr\u01b0\u1eddng h\u1ee3p 1 \u2014 S\u1ea3n ph\u1ea9m l\u1ed7i ho\u1eb7c giao sai<\/strong>\u00a0(\u00e1p d\u1ee5ng k\u1ec3 c\u1ea3 khi \u0111\u00e3 m\u1edf seal):<\/p>\n

    \n
  • S\u1ea3n ph\u1ea9m l\u1ed7i do nh\u00e0 s\u1ea3n xu\u1ea5t: v\u1ee1, r\u00f2 r\u1ec9, v\u00f2i x\u1ecbt h\u1ecfng, tem nh\u00e3n sai.<\/li>\n
  • Giao sai s\u1ea3n ph\u1ea9m, sai m\u00f9i ho\u1eb7c sai s\u1ed1 l\u01b0\u1ee3ng.<\/li>\n
  • S\u1ea3n ph\u1ea9m h\u1ebft h\u1ea1n ho\u1eb7c c\u00f2n h\u1ea1n s\u1eed d\u1ee5ng d\u01b0\u1edbi 12 th\u00e1ng t\u1ea1i th\u1eddi \u0111i\u1ec3m giao.<\/li>\n<\/ul>\n

    Tr\u01b0\u1eddng h\u1ee3p 2 \u2014 \u0110\u1ed5i \u00fd, kh\u00f4ng c\u1ea7n n\u00eau l\u00fd do:<\/strong>\u00a0ch\u1ec9 \u00e1p d\u1ee5ng khi s\u1ea3n ph\u1ea9m\u00a0c\u00f2n nguy\u00ean seal, ch\u01b0a m\u1edf v\u00e0 ch\u01b0a s\u1eed d\u1ee5ng<\/strong>. V\u00ec l\u00e0 m\u1ef9 ph\u1ea9m ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp v\u1edbi da, s\u1ea3n ph\u1ea9m \u0111\u00e3 m\u1edf seal kh\u00f4ng th\u1ec3 t\u00e1i l\u01b0u th\u00f4ng n\u00ean kh\u00f4ng thu\u1ed9c tr\u01b0\u1eddng h\u1ee3p n\u00e0y.<\/p>\n

    2. \u0110i\u1ec1u ki\u1ec7n chung<\/h2>\n
      \n
    • Y\u00eau c\u1ea7u \u0111\u01b0\u1ee3c g\u1eedi trong v\u00f2ng 7 ng\u00e0y k\u1ec3 t\u1eeb ng\u00e0y nh\u1eadn h\u00e0ng.<\/li>\n
    • S\u1ea3n ph\u1ea9m c\u00f2n nguy\u00ean tem, nh\u00e3n, bao b\u00ec, \u0111\u1ea7y \u0111\u1ee7 h\u1ed9p v\u00e0 qu\u00e0 t\u1eb7ng k\u00e8m (n\u1ebfu c\u00f3).<\/li>\n
    • K\u00e8m video m\u1edf h\u00e0ng ho\u1eb7c h\u00ecnh \u1ea3nh r\u00f5 l\u1ed7i, c\u00f9ng m\u00e3 \u0111\u01a1n h\u00e0ng.<\/li>\n
    • Kh\u00f4ng \u00e1p d\u1ee5ng<\/strong>\u00a0v\u1edbi s\u1ea3n ph\u1ea9m h\u01b0 h\u1ecfng do b\u1ea3o qu\u1ea3n sai h\u01b0\u1edbng d\u1eabn.<\/li>\n<\/ul>\n

      3. Quy tr\u00ecnh \u0111\u1ed5i tr\u1ea3<\/h2>\n
        \n
      1. G\u1eedi y\u00eau c\u1ea7u<\/strong> qua email aecentacskh@gmail.com ho\u1eb7c hotline 0962.549.805, k\u00e8m m\u00e3 \u0111\u01a1n h\u00e0ng v\u00e0 h\u00ecnh \u1ea3nh\/video.<\/li>\n
      2. Aecenta x\u00e1c nh\u1eadn<\/strong>\u00a0trong 2 ng\u00e0y l\u00e0m vi\u1ec7c v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi h\u00e0ng v\u1ec1.<\/li>\n
      3. G\u1eedi s\u1ea3n ph\u1ea9m v\u1ec1:<\/strong>\u00a0C\u00f4ng ty TNHH Modesa Vi\u1ec7t Nam \u2014 20 Louis XVIII \u2013 LK47, khu \u0111\u00f4 th\u1ecb m\u1edbi Ho\u00e0ng V\u0103n Th\u1ee5, ph\u01b0\u1eddng Ho\u00e0ng Mai, Th\u00e0nh ph\u1ed1 H\u00e0 N\u1ed9i.<\/li>\n
      4. Ki\u1ec3m tra v\u00e0 ph\u1ea3n h\u1ed3i<\/strong>\u00a0trong 3 ng\u00e0y l\u00e0m vi\u1ec7c k\u1ec3 t\u1eeb khi nh\u1eadn \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m tr\u1ea3 v\u1ec1.<\/li>\n
      5. \u0110\u1ed5i s\u1ea3n ph\u1ea9m ho\u1eb7c ho\u00e0n ti\u1ec1n<\/strong>\u00a0theo l\u1ef1a ch\u1ecdn c\u1ee7a b\u1ea1n.<\/li>\n<\/ol>\n

        4. Chi ph\u00ed v\u1eadn chuy\u1ec3n \u0111\u1ed5i tr\u1ea3<\/h2>\n
          \n
        • Tr\u01b0\u1eddng h\u1ee3p 1 (l\u1ed7i t\u1eeb Aecenta): Aecenta ch\u1ecbu to\u00e0n b\u1ed9 ph\u00ed v\u1eadn chuy\u1ec3n hai chi\u1ec1u.<\/li>\n
        • Tr\u01b0\u1eddng h\u1ee3p 2 (\u0111\u1ed5i \u00fd): b\u1ea1n chi tr\u1ea3 ph\u00ed v\u1eadn chuy\u1ec3n chi\u1ec1u g\u1eedi tr\u1ea3.<\/li>\n<\/ul>\n

          5. Ho\u00e0n ti\u1ec1n<\/h2>\n
            \n
          • Sau khi Aecenta x\u00e1c nh\u1eadn ch\u1ea5p thu\u1eadn, ti\u1ec1n \u0111\u01b0\u1ee3c ho\u00e0n trong\u00a07 ng\u00e0y l\u00e0m vi\u1ec7c<\/strong>.<\/li>\n
          • \u0110\u01a1n \u0111\u00e3 chuy\u1ec3n kho\u1ea3n: ho\u00e0n v\u1ec1 t\u00e0i kho\u1ea3n \u0111\u00e3 chuy\u1ec3n.<\/li>\n
          • \u0110\u01a1n thanh to\u00e1n COD: ho\u00e0n b\u1eb1ng chuy\u1ec3n kho\u1ea3n v\u00e0o t\u00e0i kho\u1ea3n ng\u00e2n h\u00e0ng b\u1ea1n cung c\u1ea5p (\u0111\u00fang t\u00ean ng\u01b0\u1eddi mua ho\u1eb7c ng\u01b0\u1eddi nh\u1eadn h\u00e0ng).<\/li>\n<\/ul>\n

            6. Li\u00ean h\u1ec7<\/h2>\n

            Email:\u00a0aecentacskh@gmail.com<\/strong> \u2014 Hotline: 0962.549.805<\/p>","protected":false},"excerpt":{"rendered":"

            C\u1eadp nh\u1eadt l\u1ea7n cu\u1ed1i: 13\/10\/2026 Aecenta h\u1ed7 tr\u1ee3 \u0111\u1ed5i tr\u1ea3 trong\u00a07 ng\u00e0y\u00a0k\u1ec3 t\u1eeb ng\u00e0y b\u1ea1n nh\u1eadn h\u00e0ng, \u00e1p d\u1ee5ng cho \u0111\u01a1n h\u00e0ng \u0111\u1eb7t tr\u00ean website aecenta.com. \u0110\u01a1n h\u00e0ng tr\u00ean Shopee ho\u1eb7c TikTok Shop \u00e1p d\u1ee5ng ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 c\u1ee7a n\u1ec1n t\u1ea3ng t\u01b0\u01a1ng \u1ee9ng; n\u1ebfu ch\u00ednh s\u00e1ch n\u1ec1n t\u1ea3ng c\u00f3 l\u1ee3i h\u01a1n cho b\u1ea1n, ch\u00ednh…<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9894","page","type-page","status-publish","hentry","description-off"],"_links":{"self":[{"href":"https:\/\/aecenta.com\/en\/wp-json\/wp\/v2\/pages\/9894","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aecenta.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aecenta.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aecenta.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aecenta.com\/en\/wp-json\/wp\/v2\/comments?post=9894"}],"version-history":[{"count":2,"href":"https:\/\/aecenta.com\/en\/wp-json\/wp\/v2\/pages\/9894\/revisions"}],"predecessor-version":[{"id":9982,"href":"https:\/\/aecenta.com\/en\/wp-json\/wp\/v2\/pages\/9894\/revisions\/9982"}],"wp:attachment":[{"href":"https:\/\/aecenta.com\/en\/wp-json\/wp\/v2\/media?parent=9894"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}